Job Details

Job Responsibilities : 

• Build and maintain strong, long-term relationships with clients
• Serve as the primary point of contact for client communications via email, phone, and messaging platforms
• Client Support & Service
• Deliver exceptional customer service and address client issues promptly and professionally
• Coordinate with internal teams to ensure high-quality service delivery
• Data Management & Reporting
• Maintain accurate client records using CRM tools
• Analyze client data to identify growth opportunities and improve service
• Operational Support
• Conduct research, prepare client reports and presentations
• Assist with preparation of proposals and client communications
• Internal Collaboration
• Work closely with internal teams to align service offerings with client needs
• Provide client feedback to support continuous product and service improvements

Job Requirement : 

• Diploma or Degree in Business, Marketing, or related fields.
• Minimum 3 years of experience in a client-facing role (account management, relationship management, or customer service)
• Proficiency in CRM systems and Microsoft Office Suite (Excel, PowerPoint, Word).
• Exceptional communication and interpersonal skills.
• Strong problem-solving and negotiation skills, with the ability to find creative solutions to meet client needs.
• Proficient in data analysis and reporting, with the ability to translate insights into actionable recommendations.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Strong organizational and time management skills, with the ability to prioritize and meet deadlines.
• ​A proactive, entrepreneurial mindset with a passion for delivering exceptional customer service.
• Language: Proficiency in English and Mandarin to effectively communicate with Mandarin-speaking clients will be added advantages (Cantonese is a plus).