Job Details

Job ID: 14454

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CUSTOMER SERVICE (SEA & AIR FREIGHT)
Ugl Solutions (M) Sdn Bhd

Specialisation: Customer Service
Education Qualification: Bachelor Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Primary/ Secondary/ O level
Work Location : Klang / Port Klang, Selangor
Salary Range : RM 2,000.00 – 2,000.00
Date : November 05, 2025

Working hour: Monday to Friday (9am to 5pm) | Saturday (9am to 1pm)
Location: Prima Klang Avenue Business Centre, Klang, Selangor.
 (Next to Syabas, Pejabat Tanah, MPK, and LHDN. Close to Jalan Tenku Kelana.)

Job Description : 

  • Coordinate import & export shipments via sea and air, ensuring timely and accurate execution.
  • Handle customer inquiries, provide shipment updates, and maintain strong client relationships.
  • Liaise with carriers, agents, and internal departments to arrange bookings, documentation, and delivery.
  • Prepare, check, and manage shipping documents (e.g., BL, AWB, invoice, packing list, COO).
  • Assist in troubleshooting shipment issues, delays, or documentation discrepancies.
  • Maintain customer records, job files, and system data accurately.
  • Ensure smooth communication between customers, operations, and warehouse teams.
  • Support billing process by verifying charges and ensuring correct invoicing.
  • Ensure compliance with customs regulations and company SOPs.

Job Requirements : 

  • At least 1–2 years’ working experience in freight forwarding (sea & air) is required.
  • Fresh Grads in Diploma / Degree / Professional Cert in these fields are most welcome to join: 
  1. Logistics & Supply Chain Management
  2. Business Operations Management
  3. Transportation Management
  4. Maritime Studies
  5. Shipping Management / Port Management
  • Able to work independently. 
  • Salary to commensurate experience and performance.
  • Strong verbal & written communication skills.
  • Proficient in MS Office (Word, Excel, Outlook).
  • Knowledge of international logistics processes (import/export, customs requirements, carrier booking).
  • Strong problem-solving ability and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Candidates with additional logistics system knowledge are preferred.

Benefits : 

  • EPF, SOCSO & EIS
  • Annual Leave, Bonus & performance incentives
  • Career growth opportunities in logistics & freight forwarding
  • Training & skill development provided
  • Supportive team environment

Additional Contact : 03-33710054 | Ms Sue | HR@uglsolutions.com

 







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