Job ID: 14454
CUSTOMER SERVICE (SEA & AIR FREIGHT)
Ugl Solutions (M) Sdn Bhd
Specialisation: Customer Service
Education Qualification: Bachelor Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Primary/ Secondary/ O level
Diploma
Higher Secondary/ Pre-U/ A Level
Primary/ Secondary/ O level
Work Location : Klang / Port Klang, Selangor
Salary Range : RM 2,000.00 – 2,000.00
Date : November 05, 2025

Working hour: Monday to Friday (9am to 5pm) | Saturday (9am to 1pm)
Location: Prima Klang Avenue Business Centre, Klang, Selangor.
(Next to Syabas, Pejabat Tanah, MPK, and LHDN. Close to Jalan Tenku Kelana.)
Job Description :
- Coordinate import & export shipments via sea and air, ensuring timely and accurate execution.
- Handle customer inquiries, provide shipment updates, and maintain strong client relationships.
- Liaise with carriers, agents, and internal departments to arrange bookings, documentation, and delivery.
- Prepare, check, and manage shipping documents (e.g., BL, AWB, invoice, packing list, COO).
- Assist in troubleshooting shipment issues, delays, or documentation discrepancies.
- Maintain customer records, job files, and system data accurately.
- Ensure smooth communication between customers, operations, and warehouse teams.
- Support billing process by verifying charges and ensuring correct invoicing.
- Ensure compliance with customs regulations and company SOPs.
Job Requirements :
- At least 1–2 years’ working experience in freight forwarding (sea & air) is required.
- Fresh Grads in Diploma / Degree / Professional Cert in these fields are most welcome to join:
- Logistics & Supply Chain Management
- Business Operations Management
- Transportation Management
- Maritime Studies
- Shipping Management / Port Management
- Able to work independently.
- Salary to commensurate experience and performance.
- Strong verbal & written communication skills.
- Proficient in MS Office (Word, Excel, Outlook).
- Knowledge of international logistics processes (import/export, customs requirements, carrier booking).
- Strong problem-solving ability and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Candidates with additional logistics system knowledge are preferred.
Benefits :
- EPF, SOCSO & EIS
- Annual Leave, Bonus & performance incentives
- Career growth opportunities in logistics & freight forwarding
- Training & skill development provided
- Supportive team environment
Additional Contact : 03-33710054 | Ms Sue | HR@uglsolutions.com


