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About the role
- As a Mandarin-speaking IT Support at NETFORGE SOLUTION SDN. BHD., you will be responsible for managing server order deliveries and providing full-cycle technical support to clients in the Chinese-speaking market. You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule.
What you'll be doing
- Manage the delivery of server orders and provide after-sales maintenance to customers.
管理服务器订单的交付，并为客户提供售后维护。
- Diagnosing and resolving various hardware, software, server, and network issues.
诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。
- Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
收集、分析和解决客户在售前和售后遇到的技术问题。
- Adhere to strict work handover protocols and provide consistent and accurate information.
严格按照规范做工作交接，保证信息同步准确。
- Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
遵循公司的客户服务标准和流程，及时了解最新的产品和技术。
- Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
确保客户满意并维护公司卓越客户服务的声誉。
What we're looking for
- Minimum Diploma/Degree in IT or a related field required
最低学历要求拥有IT技术或相关领域的文凭/学位
- Fluet in Mandarin (both spoken and written)
精通中文（口语与书写）
- Proficient in Windows, with basic knowledge of Linux and databases.
对windows的应用要求比较熟悉；对Linux和数据库有一定的了解。
- Familiar with server and storage products as well as network equipment installation.
熟悉服务器、存储产品以及网络设备的安装。
- Understand the configuration and maintenance of network switches, routing devices and security products
理解网络交换机、路由设备和安全产品的配置和维护。
- Able to work in rotating shifts: morning, afternoon, and night shifts
能够接受三班轮值工作：早班、午班和晚班
What we offer
- Providing training
- New Project Development Incentive
- EPF, SOCSO, EIS starting from the probation period
- Medical Leave, Annual Leave
- Medical Claims
- Monthly Fixed Allowance
- Monthly Performance Bonus
- Annual Bonus even if you've worked for less than a year
- Company Trip, Team Building Activity
- One and a half hours of lunchtime.
- Near public transportation (LRT/MRT)
- Night-shift Benefits: Night-shift allowance and half month off days
About Us
NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world. At NETFORGE SOLUTION SDN. BHD., we believe that a great team culture leads to great work. We’re proud to offer a friendly, inclusive, and collaborative working environment where everyone’s ideas are heard and valued. We value open communication, teamwork, and a growth mindset—no matter your role, you’ll find the space to learn, contribute, and grow with us. Our business is stable, with real-world use cases and clear performance targets. We offer fast, flexible decision-making, strong execution autonomy, and a well-supported marketing budget. With a technically driven team and highly engaged customers, our products are both professional and sticky.
Location: Sunway Velocity, Kuala Lumpur
Working Hours are based on a shift schedule:
Morning Shift: 8a.m. – 5p.m./ Afternoon Shift: 1p.m. – 10p.m. / Night Shift: 10p.m. – 8a.m. (next day)
Shifts are scheduled on a rotational basis and will be arranged in advance.
Off Days:
Morning & Afternoon Shifts: 6 off days per month
Night Shift: 15 off days per month
Note: Off days are not fixed on weekends and may vary according to the duty roster.
Come join a team that’s passionate, supportive, and always ready to take on new challenges—together.
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