F&B SERVICE CREW ( SUNWAY PYRAMID – SELANGOR )
Specialisation: Food & Beverage
Education Qualification: Primary/ Secondary/ O level
Work Location : Petaling Jaya, Selangor
Salary Range : RM 1,500.00 – 2,000.00
Date : April 06, 2023
PURPOSE / OBJECTIVE (OF THIS POSITION):
To handle daily outlet operations from cashier to kitchen, and to work together as a team to achieve company goal which providing exceptional customer service experience and product quality.
1. Bear the responsibility of a Service Crew.
2.Responsible for the outlet when Outlet Supervisor and Managers are not present.
3.Responsible to report to Higher Management if actions were not taken on Outlets’ problems.
4.Reporting outlet conditions to Higher Management, Operation Managers, Outlets Managers or Outlet Supervisor
JOB RESPONSIBILITIES:
Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs
1. Responsible for all financial issues (Daily Sales Report and Bank In) when respective Outlet Supervisor and Managers are not present.
2. Stock Management at outlet level. To inform manager or higher management if stock there are any stock issue which include but not only shortage of stock , stock mishandling and stock quality
3. Guiding new service crew
4. Assisting respective Outlet Supervisor and Managers with tasks given such as cup counting, stock counting (PCA).
5. Ensure all SOP is executed accurately by Service Crew
6. Enforce and uphold Service and Product Quality
7. Reporting of maintenance issue to related personnel
8. Work closely with outlet supervisor and the team to ensure positive mindset and teamwork to achieve outlet goals.
9. Handle and maintain high standards of quality product and customer service experience.
10. Ensure staff competency, and provide sufficient training to the staffs to meet customer expectation and quality products
Part 2 – Secondary roles which supports the primary roles above
1. Punctuality,
2. Honest and responsible in every job position you were assigned to.
3. Ensure every cup that serves to the customer are made with passion and have the highest quality standards.
4. Comply to food grade and food safety standards
5. Flexibility to work in back and front of house.
6. Supervise outlet operations in the absence of the outlet supervisor, and report to your superior immediately of the happenings or issues.
7. Able to lead and teach new staffs with the correct SOPs, information, company policies or sharing best practices.
8. Evaluate new staff performances and provide your direct superior with the information on appraisals.
9. Participate in staff meetings or trainings where applicable
10. Always maintain a positive mindset and teamwork spirit.
11. Take the extra mile to engage customers
JOB COMPETENCIES / REQUIREMENTS:
Qualification
Taken typhoid injection
Taken health and food safety certification provided by the government
Experience
Work at least 6 months to 1 year working experience in the retail F&B industry
Experience in teaching and guiding staff roles.
Skills & Knowledge
Ability to provide accurate information and knowledge, using the correct methods/tools to teach.
Ability to spot and resolve problems proactively and efficiently.
Communication and leadership skills in leading motivating a small team
Strong communicator with excellent verbal and written skills
Strong influencing skills
Passionate on F&B retail
Passionate about customer service
Adaptable to change
High standards of personal presentation
Friendly
Behavioral Traits – State the type of personality required to fit the job
Passionate in F&B retail industry
Passionate about customer service
Self-motivated and always think positively
Honesty
Friendly
