FASHION ECOMMERCE OPERATIONS EXECUTIVE ( SINGAPORE )
Primary/ Secondary/ O level
Job Responsibilites:
Order Fulfillment: Coordinate and oversee the efficient and accurate fulfillment of customer orders, including picking, packing, and shipping products. Ensure orders are processed in a timely manner and meet quality standards.
Quality Control: Implement quality control procedures to ensure accurate product picking, correct packaging, and appropriate labeling. Maintain high-quality standards to enhance customer satisfaction and minimize returns or exchanges.
Inventory Management: Conduct regular inventory audits and reconcile stock variances. Implement inventory control measures to minimize stockouts and overstock situations.
Warehouse Organization: Maintain an organized and efficient warehouse layout to facilitate smooth order fulfillment processes. Implement proper storage and shelving systems, ensuring easy accessibility to products and efficient space utilization.
Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency, accuracy, and productivity. Identify bottlenecks or areas for improvement, and implement streamlined processes and automation where possible.
Returns Management: Develop and manage a streamlined returns process, including inspection, documentation, and restocking of returned items. Collaborate with the customer service team to ensure prompt resolution of return requests.
Technology and Systems: Utilize and optimize ecommerce platforms, order management systems, and inventory management software to streamline operations. Stay updated on emerging technologies and industry best practices to enhance operational effectiveness.
Health and Safety Compliance: Ensure compliance with health and safety regulations within the warehouse environment. Implement safety protocols and guidelines to create a secure working environment for staff.
Job Requirements:
– Attention to details, strong problem solving abilities, strong communication and organizaiton skills
– Proficient in MS Excel
– Good spoken/written English
– Singaporeans/PRs or Malaysian work permit
