Job Details

JOB SCOPE

Technical Functions

• Ongoing development and implementation of Slot and Table Games equipment Maintenance and Repair Processes and Customer Service Training.
• Complete all Technical activities in assigned areas, ensure provision of excellent customer service.
• Ensure adequate technical floor coverage in the gaming areas at all times.
• Ensure that Technical work space areas are kept clean.
• Ensure that every slot machine and table games equipment is in optimum operational condition.
• Participate in and assist with assignments and special projects as requested, ensuring efficiency and minimal downtime for the departments and the company.
• Relocate and or install equipment, ensuring fully functioning equipment within an acceptable time frame.
• Respond to service calls in a timely manner, ensuring that customer service standards are met.
• Handle customer technical complaints personally wherever possible, redirect to relevant authority where necessary.
• Recognize and acknowledge regular casino players.

Other Responsibilities

• Continually update personal knowledge of new products or equipment introduced to the slot and table games gaming industry.
• Maintain effective communication and information flow throughout the Technical Team and the operations team.
• Protect all assets of the Company at all times.
• Comply with and administer attendance guidelines and regulatory, Departmental and Company policies.

JOB REQUIREMENTS

Education & Certification

• High School Degree, College Degree or equivalent in related field.
• Electronic gaming technical certification background is an advantage.

Experience

• A minimum of one year technical experience in slot or table games operations is preferred.

Competencies

• Good understanding of all aspects and facets of Slot and Table games operation and experience with maintenance and repair of Electronic Table Games Equipment preferred.
• Basic understanding of electronics and an understanding of trouble shooting such electronics.