Job Details

Departmental Functions

• Ensure that excellent service is provided to customers in a prompt, friendly and courteous manner.
• Assist in the overall management of Centre’s operations including opening and closing procedures.
• Responsible for incoming and outgoing mails and courier consignments, which includes processing, sorting, packing and delivering; taking inventory of storage goods and ordering of general office supplies and packing materials.
• Coordinate and work closely with Mail & Package Operations Dispatch on delivery schedules, provide support and identify solutions to resolve any problems.
• Liaise with all internal departments and Mail & Package Operations Dispatch for urgent deliveries, monitor the flow and follow up if necessary.
• Prepare and provide shipping quotations for walk in guests and stakeholders.
• Cross training at Business Centre and to assist when needed.
• To be competent at the cross trained location and adhere to the immediate manager’s deployment arrangement.
• To observe the requirements as listed in the Service Quality Review (SQR) checklist.
• To be familiar with the offsite offices, TM will be required to go for offsite rounds with the Mail & Package Operations Dispatch when required.
• Observe the workplace safety and health procedures when on duty.
• Able to adapt to request for traffic management deployment when required for smooth event operation.
• Perform any other duties as assigned by the immediate supervisor / manager and head of department.

JOB REQUIREMENTS

• Be willing to work any day of the week and any shift, long hours when necessary.
• Able to multi-task and work in a fast-paced environment.
• Competent in Microsoft Office application.
• Excellent verbal and written communication skills.
• Minimum O levels or equivalent.
• Handle stressful situations, respond calmly, and make rational decision when handling conflicts.