Job Details

Job Summary

He is the first and last contact with the guest

Job Responsibilities include, but are not limited to

Guest Arrival

Assists guests and patrons by opening and closing car and Hotel’s doors in the absence of the doorman

 

Counts the number of luggage unloaded and double-checks with guests to ensure that no luggage is missing

 

Checks guest’s luggage tag

 

Greets the guests and offers assistance, directs guests to the registration desk and wait till the room have been assigned

 

Delivers luggage to the guest room slightly after GRA has escorted the guest to his room. If a guest is unescorted by a FOE/GRO, Bellman shall escort him to the room

 

Shows the guest the key operations and run through the room amenities etc

 

Informs and sells to the guest other Hotel’s facilities

 

Guest Check-out

 

Collects guest luggage from the room on departure and brings the luggage to the lobby for guest’s check-out

 

Checks with guests if a taxi is required

 

Loads luggage into the taxi and gets the guest to confirm the pieces before he boards the taxi

 

Advises the taxi driver of the guest’s destination

 

Errands

Sends mail, messages, parcels, packages, mail & cables to the guest's room

 

Provides personal morning call if the operator cannot reach the guest by phone

 

Assists guests in moving luggage for a room transfer

 

Records all room transfer requests in the Bellman’s Control Book

 

Cleanliness

Help keep the lobby and front of the Hotel areas cleaned

 

Maintaining the Buggy cleanliness

 

Calls for Housekeeping Department if lobby area needs cleaning

 

Newspapers

 

Receives and counts daily newspapers before delivering

 

Lobby Traffic Control

 

Controls the movement of the vehicles at the Hotel’s front entrance to avoid traffic congestion

 

Records in the logbook any vehicles which gave trouble like illegal parking etc

 

Emergency

 

Forms part of the Hotel’s Fire Fighting team

 

Responds to fire alarms immediately

 

Assists in other forms of emergencies

 

Security

 

Reports to the Concierge and Duty Manager of any unusual circumstance, occurring in the lobby and the floor area

 

Other Services

 

Escorts guests with umbrellas to their vehicles

 

Keeps abreast with the latest happenings in the tourism scene, events in the Hotel etc so as to assist guests in their enquiries

 

Performs any other duties as may be assigned from time to time by Management