BELLHOP
Specialisation: Receptionist/ Virtual Assistant
Education Qualification: Primary/ Secondary/ O level
Work Location : Anywhere In Singapore, Singapore
Salary Range : S$ 1,500.00 – 2,000.00
Date : November 01, 2024
Roles & Responsibilities:
Job Summary
-He is the first and last contact with the guest
Job Responsibilities include, but are not limited to:
Guest Arrival
- Assists guests and patrons by opening and closing car and Hotel’s doors in the absence of the doorman
- Counts the number of luggage unloaded and double-checks with guests to ensure that no luggage is missingChecks guest’s luggage tag
- Greets the guests and offers assistance, directs guests to the registration desk and wait till the room have been assigned
- Delivers luggage to the guest room slightly after GRA has escorted the guest to his room. If a guest is unescorted by a FOE/GRO, Bellman shall escort him to the room
- Shows the guest the key operations and run through the room amenities etc
- Informs and sells to the guest other Hotel’s facilities
Guest Check-out
- Collects guest luggage from the room on departure and brings the luggage to the lobby for guest’s check-out
- Checks with guests if a taxi is required
- Loads luggage into the taxi and gets the guest to confirm the pieces before he boards the taxi
- Advises the taxi driver of the guest’s destination
Errands
- Sends mail, messages, parcels, packages, mail & cables to the guest's room
- Provides personal morning call if the operator cannot reach the guest by phone
- Assists guests in moving luggage for a room transfer
- Records all room transfer requests in the Bellman’s Control Book
Cleanliness
- Help keep the lobby and front of the Hotel areas cleaned
- Maintaining the Buggy cleanliness
- Calls for Housekeeping Department if lobby area needs cleaning
Newspapers
- Receives and counts daily newspapers before delivering
Lobby Traffic Control
- Controls the movement of the vehicles at the Hotel’s front entrance to avoid traffic congestion
- Records in the logbook any vehicles which gave trouble like illegal parking etc
Emergency
- Forms part of the Hotel’s Fire Fighting team
- Responds to fire alarms immediately
- Assists in other forms of emergencies
Security
- Reports to the Concierge and Duty Manager of any unusual circumstance, occurring in the lobby and the floor area
Other Services
- Escorts guests with umbrellas to their vehicles
- Keeps abreast with the latest happenings in the tourism scene, events in the Hotel etc so as to assist guests in their enquiries
- Performs any other duties as may be assigned from time to time by Management
