Job Details

Roles of Receptionist

– To ensure that the amenities in the room are sufficiently supplied for the convenience and comfort

– Offers all possible assistance to guests, performs Service Recovery when necessary

– Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures

– Answer all incoming calls promptly and pleasantly and ensure that the appropriate connection is made

– Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty

– Perform other duties as assigned by the Supervisor or the Management

Requirements

– Singaporean/PR preferred

– Able to work on rotating shifts, including weekends and public holidays

– Ability to use organisation's current computer system

– Pleasant disposition with good interpersonal skills

– Able to work in a fast-paced environment