HOTEL CALL AGENT (SINGAPORE)
Specialisation: Call Centre/ Telemarketing
Education Qualification: Primary/ Secondary/ O level
Work Location : Anywhere In Singapore, Singapore
Salary Range : S$ 1,800.00 – 2,400.00
Date : December 01, 2023
Roles & Responsibilities
The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner.
- Program the wake-up calls requested with the Hotel computer system.
- Ensure that all wake-up calls and reminders are promptly and correctly executed.
- Note daily events and new instructions on the white board in the Telephone Department.
- Assist in changing faulty phones, where applicable.
- Assist guests and team member on relevant enquiries.
- Transmit or relay accurately and promptly all messages requested by guests and team member.
- Records all long distance calls made through operators and file the overseas call form.
- Assist guests and team member for connection on overseas calls.
- Report to Superior of any fault or incidence encountered during working hours
- Call doctor/ambulance for guests or team member when required and the police or fire-engine when the urgency arises.
- Assist with the OJT of new team members.
- To perform any other duties that may be assigned by the Management.
