Job Details

Responsibilities

• Greet, serve and provide assistance to customer.
• Introduce and effectively promote all activities (marketing plans, loyalty scheme, promotions) to new & existing clients.
• Ensure customer satisfaction by providing good customer service.
• Achieve given sales target and expectations.
• Take part in housekeeping routines and follow operational procedures consistently.
• Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment.
• Support in all merchandise related processes (e.g. deliveries & returns)
• Support in all stock take & cycle counts related processes.
• Perform accurate sales transactions and sales collections.
• Support Store Management in transaction, complaint & return handling.
• Submit time sheet report to Manager timely and accurately.
• Communicate with Manager to build sales and teamwork.
• Take responsibility to minimize stock loss and maximize store security.
• Ensure merchandising is attractive, up-to-date and consistent with marketing plans.
• Monitor stock’s batch code consistently and update Manager before expiry dates.
• Ensure pricing of stocks are accurate.
• Manage product display at shop, promote and upkeep product and the image of the brand.
• Take and perform instructions or task given by superior with full commitment.

Working Conditions:

• The Senior Retail Consultant will report to the Outlet Manager.
• Work is normally performed in a typical retail outlet work environment.
• Required to work retail operation hours according to scheduled shift.

Requirements:

• 2 – 5 years working experience in retail industry is an advantage.
• Excellent spoken English, Bahasa Malaysia and Mandarin will be advantage.
• Able to work on shift, weekends and public holidays.
• Must have passion to do sales.
• Outgoing personality, like challenges and passionate about meeting people.
• Ability to multi-task and coordinate ongoing store activities and people development.
• Works well under pressure and meeting tight deadlines.
• Independent and responsible work attitude.
• Good communication and negotiation skills.

Qualification:

Secondary School/O Level, Higher Secondary/STPM/'A' Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma