Front Office Officer (Singapore)
Roles & Responsibilities
YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.
Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.
Key Responsibilities:
· Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.
· Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.
· Ensure Room Keys are distributed to the guests assigned to the respective rooms.
· Familiar the categories, position, capacity and furnishing of every room in the premises.
· Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.
· Responsible for accurate and efficient accounts and billing processes.
· Undertake general office duties, including correspondence, emails, filing and switchboard.
· Furnish information regarding:
o Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.
o Locality places of interest, special attractions or events.
o Names of Transport Services (MRT, Bus, Tax, Flight, Ferry) and timetables if any.
· Handles all incoming and outgoing mails, faxes and messages for the guests.
· Consult and report to Supervisor on duty on unusual occurrence.
· To perform any other duties directed by the Supervisor from time to time.
Key Requirements:
· Minimum O Level or Higher NITEC in Hospitality Operations preferred.
· Minimum 1 years of experience preferably in the front desk service.
· A team player and willing to learn.
· Able to perform shift work.
· Good verbal and written communication skills.
· Good customer service skill.
We emphasize on a work culture of service, commitment, compassion, respect and team work and developing each individual to his/her fullest potentials. You can look forward to a stable and exciting career with us that is rewarding, meaningful and enjoyable.
