Job Details

Roles & Responsibilities:

• Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations
• Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff
• Ensures proper care, security and maintenance of hotel equipment
• In the absence of the Managers, Assistant Managers and Restaurant Executives, to conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel
• Maintains a daily housekeeping program that covers storage and operational areas
• Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience
• Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patrons
• Ensure that the administrative tasks assigned to the Captains, such as requisitions, operating equipment control and inventory, and other tasks are dutifully completed
• Observes the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept
• Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week
• Assumes an active role in implementing safety procedures and following up within the department for such procedures
• Responds to any hotel emergencies or safety situations with urgency
•  Fosters a close working relationship with other departments and promote effective inter-departmental communication
• Reports all incidents to the Managers
• Ensures the accuracy of order-taking and billing
• Attends to telephone enquiries
• Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.
• Reviews and evaluates staff performance during probation and annual performance appraisal
• Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible
• Always extend a warm welcome for the guests upon their arrival and a fond farewell when they leave the restaurant
• Performs any other duties as may be assigned from time to time by the Management