Job Details

Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations

 

Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff

 

Ensures proper care, security and maintenance of hotel equipment

In the absence of the Managers, Assistant Managers and Restaurant

 

Executives, to conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel

 

Maintains a daily housekeeping program that covers storage and operational areas

 

Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience

 

Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patrons

 

Ensure that the administrative tasks assigned to the Captains, such as requisitions, operating equipment control and inventory, and other tasks are dutifully completed

 

Observes the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept

 

Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week

 

Assumes an active role in implementing safety procedures and following up within the department for such procedures

 

Responds to any hotel emergencies or safety situations with urgency

 

Fosters a close working relationship with other departments and promote effective inter-departmental communication

 

Reports all incidents to the Managers

 

Ensures the accuracy of order-taking and billing

 

Attends to telephone enquiries

 

Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.

 

Reviews and evaluates staff performance during probation and annual performance appraisal

 

Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible

 

Always extend a warm welcome for the guests upon their arrival and a fond farewell when they leave the restaurant

 

Performs any other duties as may be assigned from time to time by the Management