Job Details

Are you fluent in Japanese and passionate about delivering exceptional hospitality? Do you have a flair for connecting with guests from diverse cultural backgrounds? We invite you to become an integral part of our prestigious hotel as a Japanese-Speaking Guest Relations Officer (to liaise to Japanese speaking guest)

We are looking for a Guest Relations Officer to be responsible in all activities pertaining to lobby operations. HE/SHE will be engaging with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities & benefits and facilitating welcoming and efficient interactions. To ensure success as our Guest Relations Officer, you should possess experience in working with International 5* Hotel Group and the ability to ensure adherence to hotel specifications and standards.

• Initiates the overall impression & proactively engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities & benefits and facilitating welcoming and efficient interactions.
• Pays prompt attention to guests from their arrival through their departure.
• Escorts VIPs, long staying guests, regular guests and guests who required assistance to their allocated rooms.
• Handles all group arrivals and prepare the necessary arrangements to facilitate a smooth and seamless check-in..
• Constantly monitors the experience of each guest and reports any complaints to the management.

Requirements

• Neat and pleasant appearance.
• Well groomed.
• Articulate
• Able to speak both English and Japanese to communicate with Japanese speaking guests.

What’s in it for you:

• A fun and supportive work environment
• Career progression with international work opportunities
• Daily meals
• Competitive remuneration, rewards & recognition
• Transportation benefits
• Flexible benefits