SPECIFIC DUTIES & RESPONSIBILITIES
- Train and oversee the development of room attendants, providing guidance on cleaning techniques, defect reporting, and tracking their progress.
- Conduct comprehensive training sessions, both theoretical and hands-on, to orient new hires on policies, work procedures, and equipment usage and maintenance.
- Thoroughly inspect rooms, as well as common areas such as stairways and corridors, to ensure cleanliness and identify any defects or issues.
- Prepare showrooms for optimal presentation and guest satisfaction.
- Create and execute schedules for periodic cleaning programs and special checks by the Officer in Charge (OIC)..
- Monitor inventory levels of cleaning products, linens, and amenities, ensuring they are used in a first-in, first-out (FIFO) order and maintain pantry supplies at a healthy level.
- Conduct daily checks to prevent misuse of linen and cleaning equipment and ensure proper maintenance of housekeeping trolleys.
- Ensure strict adherence to safety and sanitation policies throughout all areas of responsibility.
- Interact with guests in a polite and professional manner, providing assistance whenever necessary.
- Assist in monthly stock-taking activities for linens, uniforms, equipment, supplies, and amenities.
- Identify and propose suggestions for enhancing service quality or operational efficiency.
- Fulfill cleaning duties as required, contributing to the overall upkeep of the premises.
- Carry out any additional tasks or assignments as directed by managers.
JOB REQUIREMENTS
- O-Level or equivalent
- At least 2 years of supervisory experience in Hotel Housekeeping
- Proactive, meticulous and passion for coaching and guiding.
