Guest Services Officer (BELLMAN)
We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!
Job Responsibilities:
– Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
– Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
– Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
– Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
– Deliver guests’ correspondence and packages to rooms or wherever designated.
– Ensure the workplace is clean and well maintained at all times.
– Escort guests to their rooms, explaining the facilities of the hotel etc.
– Assist in driveway as required.
– To report on any loss and found item.
– Any other duties within reasonable scope as assigned.
Job Requirements:
– Prior experience in guest service and support operations would be an added advantage although training will be provided.
– Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
– Able to maintain a friendly and positive demeanor.
– A team player with the ability to work with minimum supervision.
– Able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.
– Able to adhere to standard operating procedures / policies on workplace safety.
