Job Details

JOB SCOPE

Accomplish Day to Day Operations

• Perform VIP Guest meet and greet, escort guest within and off premises and provide a fond farewell within set service standards and standard operating procedures.
• Personalize service by anticipating guest needs, remembering and recording guest preferences, respond promptly to requests according to service standards and always ensure guest satisfaction.
• Collaborate with housekeeping to ensure perfect cleanliness and orderliness of butler suites, ensure assist setting up suites, daily amenity arrangements, equipment are in good working condition.
• Collaborate with in-room dining service
• Respond to guest requests and answer queries; able to do quick research if answer is not readily available, liaise with other relevant departments.
• Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed.
• Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries etc.
• Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings.
• Adapt to changes and ensure adherence to organizational operating procedures and service standards.
• Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
• Carry additional responsibilities such as monitoring butler pantry supplies and equipment inventory, monitoring maintenance of facilities and equipment for Private Bars, glassware, housekeeping etc.

Perform Service and Operational Excellence

• Always demonstrate exceptional customer service to guests and fellow employees.
• Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history.
• Recommend new ideas to enhance guest experience and revenue generation.

Apply Operational Risks

• Follow Marina Bay Sands Workplace Safety and Health Policy practices.
• To comply with all MBS policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
• Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
• Respond to emergency situations.

Participate Employee Engagement

• Facilitate on the job training for new Butlers.
  Practice well-mannered behavior and groom yourself according to company standards.
• Embrace OneMBS culture.
• Self–motivation for continuous learning and development.

Involve in Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Carry out administrative duties.
• Contribute ideas in support of the company vision, mission, value, and guiding principles.
• Active involvement in Sands Care and sustainability programs.
• Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education

• Minimum GCE O Level.
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage.

Required Experience

• Minimum 1 year experience in the same capacity.
• Be ready to work on weekend, public holiday, and every shift.

Competencies

• Having a good command of spoken and written English, any additional language is an advantage
• Strong customer service skills, paying attention to details
• Mature, meticulous, resourceful, organized, and able to work independently and under pressure
• A team player taking initiative to assist other Team Members when required
• Impeccable follow-through; and “Can Do” attitude
• Be ready to work every day and every shift
• Good guest relation and problem-solving skills
• Good planning and execution skills
• Capable to use Microsoft Office applications and presentation skills

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.