HOTEL FRONT DESK EXECUTIVE (SINGAPORE)
Specialisation: Hotel Services
Education Qualification: Primary/ Secondary/ O level
Work Location : Anywhere In Singapore, Singapore
Salary Range : S$ 2,600.00 – 3,050.00
Date : December 26, 2023
Roles & Responsibilities
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- To maintain a friendly and professional image and smile under all circumstances at all times
- To provide courteous service to the guests and respond promptly and tactfully to the guest complaints, requests and enquires
- To listen attentively to the guests’ requests and enquires
- To man the Hotel Lobby and interact with the guest when available.
- Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc
- To ensure all arrival guest with special request are assigned a room accordingly.
- To ensure all stationaries required has been top up by the night shift team
- Night shift to submit request if any reordering is required for next month.
- To assist concierge/bell service during the same shift for guest request.
- To ensure there is sufficient key cards at check in Kiosk and report to DM if any machine was not logged in or functioning. To report to Duty Manager for any non functioning kiosk equipments.
- To assist Executive Lounge and Telephone Operator when needed .
- To ensure all trace left for the current shift have been resolved and attended to.
- To maintain and update guest records and preferences in the Opera system
- To ensure daily assignment of Executive Floor guest rooms
- To prepare and update daily records for Lounge
- To maintain and count stock for Lounge equipments
- To order daily food/ beverage items
- To collect item from hotel store
- To assist delivery of VIP guest room amenities.
- To offer high level of service to guest while they are in the lounge .
- To check guest satisfaction for all guest at Lounge.
- To conduct daily briefing and updating of hotel information
- In charge of the Front Desk operation for the entire shift and ensure all tasks on the same shift are to be completed on time and follow the quality standard
- Any other task assigned by the management
