Job Details

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• To assist the Outlet Manager in the day to day operations.
• To achieve team targets, ensure colleagues’ engagement and guests’ satisfaction
• Ensure efficient and effective F&B operation activities of the outlet
• To assist in F&B beverage promotions
• Provide trainings; improve colleagues’ knowledge on food, beverage and service
• Ensure that quality standards are met and service distinctiveness is practiced
• Promote work environment where employees feel valued, involved and appreciated
• Ensure compliance with corporate and hotel operational policies, guidelines and procedure
• Participate in meetings on financial, operational, service and ad hoc issues
• Ensure revenue is maximized and labor costs and expenses are in control
• Monitor volume of business and related labor requirement forecast and control
• Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
• Monitor food quality, portion control and provides feedback to culinary team
• Solicit and review customer and group critics on quality and service/product provided
• Ensure colleague is effective and well trained and deviation from service procedure is corrected through on the job training
• Ensure that established control procedures, liquors’ law and regulations are followed
• Ensure health and safety standards (WSSH) are understood and applied in all work activities and risk of accidents, illness or injury occurring from unsafe practices are minimized
• Establish and enforces maintenance, repair, cleaning and re-stocking schedules
• To perform any other duties that may be assigned by the Management.