CUSTOMER SERVICE OFFICER (SHIFT REQUIRED) (SINGAPORE)
Specialisation: Receptionist/ Virtual Assistant
Education Qualification: Primary/ Secondary/ O level
Work Location : Anywhere In Singapore, Singapore
Salary Range : S$ 1,700.00 – 3,000.00
Date : January 02, 2024
Roles & Responsibilities
Responsibilities:
- Managing large amount of incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
Requirements:
- Minimum 1 year of experience in the related field
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Able to work retail hours, weekends and public holiday
Those with more experience will be considered for Senior CSO
