Job Details

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

You will play a vital role in the day-to-day operations of the Business Office as one of the main touch points that deliver excellent patient experience through your interactions with patients, doctors, insurance companies and any other third parties on billing, admission and discharge matters. The responsibilities are as stated below.

• Perform financial counselling which includes explanation of bill estimations and usage of Medishield Life/Medisave/private medical insurance claims.
• Administer Pre-Admission, Admission and Discharge of patients such that patients’ information is accurately captured in the system and patients understand the process and bills.
• Undertake collection of deposits and payments through various payment modes such as credit cards, cash, nets, etc., preparation of and processing insurance claims.
• Follow-up on company/insurance’s Letter of Guarantees
• Ensure overall accuracy in managing patients’ information and transactions.
• Handle enquiries and queries on admission, discharge bills/claims, and manage third-party payer relations.
• Achieve overall efficiency and timeliness in attending to patients, doctors, third party payers and insurance companies.

How to Succeed

• Possesses a degree or a diploma in any discipline.
• Good customer service and communications skills.
• Able to multi-task and work in a fast pace environment.
• Entry level candidates are welcome to apply.
• To perform 3 rotating shifts on 5-day work week including public holidays and weekends.