Guest Service Executive / Senior Guest Service Executive (Singapore)
Specialisation: Hotel & Services
Education Qualification: Primary/ Secondary/ O level
Work Location : Anywhere In Singapore, Singapore
Salary Range : S$ 2,200.00 – 2,500.00
Posted Date : January 17, 2024
Reporting to Front Office Manager, the incumbent will be responsible to:
- Perform all Front Desk related duties including but not limited to check-in, check-out, currency exchange, credit checks, guest folio checks, guest profile maintenance and room allocation in accordance with departmental standards.
- Perform all Concierge related duties including but not limited to making insightful sight-seeing and dining reservations, booking tickets, assisting with transportation requests, luggage assistance, and any other requests that are legally and morally right in accordance with departmental standards.
- Manage and promote up-selling (Rooms and F&B) on daily basis
- Ensure the strategic deployment of manning – performing lobby duties, coordinating meal breaks etc.
- Check GSO’s cashier closure and verify the float count.
- Inspect Showrooms and VIP arrival rooms.
- Coordinate with Housekeeping Department on the room turnover and monitor bedding arrangements as well as room situations.
Requirements:
- Professional Certificate/NiTEC/Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
- At least 2 years of work experience in related field.
- Good interpersonal and communication skills.
- Willing to perform 3 rotating shifts (including night shifts) across a 5 day work week.
- Willing to learn and positive attitude
- Those with no or minimal experience may be considered for a more junior position as Guest Services Agent
