Job Details

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Organize and manage the Front Desk Counter with tact and diplomacy.
• Ensure all operations of the Desk run smoothly.
• Always maintain the best relation between staff and guests.
• Show good salesmanship when selling rooms to maximize room occupancy at the highest rate.
• Coordinate with other sections of the Front Office and other departments in the hotel.
• Liaise with reservation regarding bookings and problems during check-in.
• Consult or inform departments concerned regarding complaints and follow up with action required.
• Always follow up with department concern and confirm that the job is completed in the shortest time possible.
• Refer to Guest Service Executive/Duty Manager if complaints and requests cannot be handled.
• To be able to master the skills of switch board to cover a full shift as Telephone operator.
• To work at Executive Lounge for Reception and F&B duties, after receiving training and when required
• Check VIP/Wedding rooms blocked for arrival.
• Check room change book for any room change to follow up.
• Check and resolve traces.
• Prepare and tally show rooms available.
• To monitor for Travel Agent group arrival.
• Ensure all check-in and out procedures are followed.
• Ensure all reports are completed and distributed in time.
• Ensure all pre-arrival activities are done prior to guests’ arrival
• Ensure security measures are taken in handling of room keys
• Ensure all registration cards are accurate, filled up and saved.
• To report to Duty Manager for any missing, non-functioning equipment at Reception counter
• To check and replenish the In- room amenities keep by Front Office and report to Duty Manager if more items need to be collected from Housekeeping.
• To ensure complimentary car park tickets are available. And to communicate with the Security team to prepare new ones.
• To assist guests on check in and check out from the Kiosk.
• To follow each shift task/ check list and complete all listed tasks timely.
• Close cash and bank in at end of the shift before close the shift. Ensure all paperwork is verified by Duty Manager and submit it to finance.
• To pass over any follow ups to next shift fully.
• To assist bell service/Concierge on related matters, such as giving directions and offering luggage assistance when required
• To perform any other duties that may be assigned by the Management