Job Details

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Ensure reports are actioned upon every start of shift.
• Traces to be checked at the start of shift and cleared by the end of shift.
• Create reservations and update all information received to bookings in Property Management System with accuracy.
• Ensure accurate pricing and market segmentation of gained business.
• Liaise with other departments and to ensure revenue is maximized with inventory availability and correct pricing.
• Abide to Hotel’s and Department’s policies, procedures, and service standards.
• Manage Reservations’ operations on email inbox (Reservations, Tour, and Website) and phone calls.
• Ensure reservations are created with accuracy by the rates committed and information received.
• Ensure amendments and cancellations of bookings are actioned upon with accuracy and in a timely manner.
• Ensure correct market segmentation of bookings created.
• Mode of guarantee of every booking to be ensued after booking confirmation.
• To collect pre-payment upon confirmation for bookings confirmed under non-refundable policy.
• To provide quotations with correct inventory availability and pricing
• Maintain service standards when liaising with internal and external guests.
• Knows Hotel’s products and services, room types as well as location and layout.
• Knows the credit policy of hotel.
• Process Advance Deposits, modifications, and cancellations promptly and timely
• Well versed with all promotions, packages, and the upselling of products/services.
• Deals with guests adeptly and maintains confidentiality of guest information and property data.
• Helps to meet monthly revenue targets
• Make reservations for other services as requested.
• Follow all policies and procedures, comply with quality assurance and standards.
• To perform any other duties that may be assigned by the Management.