Job Details

to join our team. If you have a passion for delivering top-notch service and enjoy working in a fast-paced environment, we invite you to apply.

As a Rooms Reservations Executive, you will be a key point of contact for guests looking to book accommodations at our establishment. You will play a crucial role in ensuring guests have a seamless and enjoyable booking experience.

Key Responsibilities:

• Handling reservations inquiries via phone, email, and online platforms.
• Providing information about room availability, rates, and packages to potential guests.
• Assisting guests in making reservations, modifications, or cancellations.
• Ensuring accurate and timely entry of reservation data into the booking system.
• Collaborating with other departments to fulfill guest requests and preferences.
• Managing special requests and room allocations.
• Resolving any booking issues or discrepancies in a professional manner.
• Maintaining a deep knowledge of our property's offerings and promotions.
• Upholding company policies and procedures related to reservations.
• Contributing to the achievement of sales targets and revenue goals.
• Providing excellent customer service to enhance guest satisfaction.

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong communication skills, both verbal and written.
• Exceptional customer service and interpersonal skills.
• Proficiency in using reservation management software.
• Detail-oriented with excellent organizational abilities.
• Ability to work independently and as part of a team.
• Familiarity with hotel operations and room categories is a plus.

Join our team at Shangri-La Singapore and be part of a dedicated group committed to delivering moments of joy and hospitality. To apply, please submit your resume and a cover letter showcasing your relevant experience and your enthusiasm for the Rooms Reservations Executive role.