Mall Customer Service Avenue K Mall
Job Description
A Customer Service Officer provides support at the mall's customer service counter, handling inquiries, feedback, and promotional activities to ensure high service standards.
Skills
Job Responsibilities
Manage the customer service / information counter
Attend to shoppers’ and tenants’ enquiries and feedback
Assist in the general upkeeping of the mall
Support the execution of mall promotions and events
Handle sales and redemption of vouchers
Maintain a high level of customer service standards
Perform administrative duties as required
Manage the mall’s Loyalty Program, including redemptions, enquiries, and overall support
Job Requirements
Minimum SPM or above
Fluent in English
At least 2 years of working experience in a shopping mall or hotel concierge environment
Computer literate, customer-oriented, with good communication and interpersonal skills
Able to work shifts: 9.30am – 6.00pm (7.5 hours working exclude break), 1.30pm – 10.00pm (7.5 hours working exclude break)
6 working days, 1 day off
Salary
RM2,200 – RM2,700 per month
RM100 – Mobile Phone Allowance
Benefits
Opportunities for promotion
Professional development