Customer Service cum Documentation
Job Description
• Coordinate import and export shipments with customers, shipping lines, agents and hauliers. • Monitor shipment schedules, container movement, customs clearance and delivery arrangements. • Prepare and check shipping documents, including Booking Confirmation, BL, SI and customs documents. • Update customers on shipment status and follow up on any issues or delays. • Handle customer enquiries, requests, and complaints professionally. • Issue invoices to customers accurately and on time. • Ensure shipment documents are complete and properly maintained.
Skills
Benefits
Professional Development
Opportunity for Promotion
Requirement
Diploma or Degree in Logistics, Transportation, or related field.
Strong communication, presentation, and analytical skills.
Proficient in Bahasa Malaysia, Mandarin, and English.
Computer literate with good knowledge of Microsoft Office.
Experience in shipping/logistics is an advantage; fresh graduates are welcome to apply.