General Office Administration & Customer Service
Job Description
Monitor order progress and provide timely updates to customers. Perform data entry, filing and general office administration. Assist in preparing reports and other documents when required. Perform other administrative and customer service duties assigned by management. Responsible, organized, detail-oriented and willing to learn
Skills
Qualification
Diploma in Business Administration or equivalent
Proficient in SQL Accounting Software & Microsoft Office (Excel, Power Point, outlook & Word
Able to file SST documentation
Good communication skills in English and Malay
Mandarin language is an added advantage
Able to multitask and manage work according to priorities
Key Responsibility
Handle daily administrative and customer service activities
Attend to customer enquiries via WhatsApp, phone calls, email and walk-ins.
Prepare and fellow up on quotations, invoices, delivery order and related documantes
Handle customer complaints, feedback and enquiries in a professional manner
Coordinate with Sales, Production, DTP/Artwork and Delivery teams to ensure amooth order processing
Maintain accurate customer records, order and documents
Salary and Benefits
3000++depending on experience