Customer Service Executive (Freight Forwarding)
Job Description
We are seeking a dedicated and proactive Customer Service Executive (Freight Forwarding) to join our team in Shah Alam. In this role, you will be responsible for handling customer inquiries, coordinating logistics operations, preparing shipping documents, and maintaining proactive communication with key stakeholders to ensure smooth freight delivery processes.
Skills
Key Responsibilities
Handle and resolve customer inquiries related to shipment status, delivery schedules, and general logistics services promptly.
Coordinate seamlessly with customers, shipping lines, agents, and internal operational teams to guarantee efficient and smooth shipment processes.
Prepare, review, and follow up on shipping documents and related administrative requirements.
Monitor active shipment statuses continuously and provide regular, accurate updates to customers.
Key Skills & Qualifications
Strong dedication to customer satisfaction and problem resolution.
Excellent verbal and written communication skills to liaise with clients, agents, and internal teams.
Knowledge or background in freight forwarding, logistics, or supply chain administration is preferred.