Job Description
VitalFour Medical Sdn. Bhd. is looking for a motivated, customer-oriented, and results-driven Customer Service Sales Specialist to join its team. The successful candidate will be responsible for handling customer enquiries through various communication channels, including social media, WhatsApp, email, and phone calls. This role combines customer service and sales responsibilities, focusing on providing quality customer experiences, promoting the company's products and services, and converting customer enquiries into successful sales. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to build strong customer relationships while achieving sales targets.
Skills
Key Responsibilities
Reply enquiries/leads from social media, WhatsApp's, email and closing the deals by providing quality and professional services
Dealing with customer concerns, through email, WhatsApp;s phone
Fully understand the product and can serves as product specialist
Develop relationship with customers
Recording customer feedback
Working with team and other department members to resolve customer issues e.g. finance, payment reconciliation, deliveries
To handle existing account for daily/weekly/monthly repeat sales orders
To develop new potential customer/dealer
To act as supporting role, to assist company achieve monthly sales target
Cold calling is not required
Direct face-to-face interaction with customers is not needed
Travel is not necessary for this sales position: it will be based in office
Perform other sales tasks as assigned by superior
Key Requirement
Minimum Degree in Marketing/Business/Science related
Minimum 1 Year in Sales Role. Preferably medical sales experience
Comfortable working with computers, Microsoft Excel especially. Expertise is not required
Proficiency in English Bahasa is required
Independent, self-discipline and motivated
Positive mindset
Company Benefits
EPF 7 SOCSO & EIS
Quarterly Performance Incentive
Annual Bonus
Medical Insurance Coverage