Mall Customer Service Tebrau
Job Description
A Customer Service Officer responsible for handling customer inquiries, complaints, and ensuring service quality in a retail environment.
Skills
Key Responsibilities
Handle complex or escalated customer inquiries and complaints professionally.
Identify and address potential service issues to ensure a seamless customer experience.
Regularly evaluate customer service quality through feedback and performance metrics.
Qualifications and Skills
SPM/Diploma or degree in Business Administration, Hospitality Management, or a related field.
At least 1-3 years of experience in customer service or a supervisory role, preferably in retail or shopping mall environments.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with the capacity to handle escalated issues calmly.
Proficiency in Bahasa Malaysia and English (other local languages are a plus).
Familiarity with customer management software and Microsoft Office.
Leadership skills, with an emphasis on team motivation and conflict resolution.
Working Conditions
Working Location: Tebrau Shopping Centre, Johor bahru, Johor.
Full-time role, requiring availability during weekends, holidays, and peak shopping hours.